VISION

To be the best banking service provider in Ethiopia

MISSION

We are committed to providing diversified banking products and services which maximize shareholders’ value and customer loyalty through service excellence, innovation, and professionalism, while remaining conscious of our social responsibilities.

VALUES

Integrity

• Honest and transparent with others and ourselves.
• Courageous to do and say the right things; and challenge things that we believe to be wrong.
• Honor our commitments in a fair and ethical manner.
• Be accountable for failure as well as success.

Professionalism

• Take responsibility for one’s behavior/actions.
• Ability to work in a team productively.
• Continuous self-improvement.
• Respect ethical standards of the bank.
• Provide quality services to customers.

Diversity

• Learn from and respect the cultures in which we work.
• Embrace the diversity of our customers/employees.
• Create an environment conducive to attract and keep the best people who share our values.
• A service crafted with a local face.

Collaboration

• Partnership with fin-techs and other third party service providers
• Effective communication within the LIB (vertically and horizontally)
• Align and integrate departments to create synergy
• Establish strong relationship with key stakeholders

Agility

• Quick response to rapid developments and rollout of new products and services.
• Flexible to adapt to internal and external changes.
• Scalable information technology infrastructure and applications.

Teamwork

• Provide feedback team members timely and appropriately;
• Convenience to work as a team;
• Discharge roles and responsibilities provided individually and as a team;
• Take positively work related criticisms; and
• Active participation during brainstorming and other work related discussions.

Innovation

• Seek new opportunities and out-of-the-ordinary solutions.
• Strive to continually initiate better ways of doing things.
• Committed to excellence in everything we do.
• Incubate in-house IT application development and customization.

Service Excellence

• Avail quality banking services at reasonable cost.
• Speedy delivery of products and services.
• Provide customers a differentiated products and services.
• Exceeding customer expectations.
• Establish strong customer relationship.
• Compliance to regulatory requirements.

Social responsibility

• Conduct our practices to the highest standards and in compliance with national and international standards and laws.
• Place the highest priority on the health and safety of our workforce and protection of our assets and environment.
• Seek ways to positively impact the communities we interact with.