| Head Office Organs | Direct Line |
| Operator | 011-662 60 00 |
| Board secretariat | 011-667 25 10 |
| President | 011-662 71 11 |
| VP-Resource Management | 011 662 71 13 |
| VP-Corporate Banking | 011-662 71 12 |
| VP- Retail Banking | 011 636 30 11 |
| VP- Business Strategy & Innovation | 011 636 30 12 |
| VP- Information Technology | 011-667 39 64 |
| Northen Regional Office | 034- 440 60 48 |
| Marketing Department | 011-667 24 79 |
| PR and Corporate Communication Division | 011-667 24 86 |
| Innovation & Business Development Division | 011-636 20 73 |
| Credit Management Department | 011-618-98 61 |
| Credit Analysis Division | 011-662 8991 |
| Credit Follow up & Recovery Division | 011-662 60 50 |
| Customer Relationship Mgmt. Division | 011-636 26 33 |
| Finance Department | 011-662 89 92 |
| Share Administration | 011-636-2096 |
| General Accounts Division | 011-662 89 92 |
| Treasury Division | 011-662 62 83 |
| IFRS Implementation & Sustainablity Project Office | 011-668 60 17 |
| International Banking Department | 011-662 62 82 |
| Import Management Division | 011-662 81 62 |
| Export Management Division | 011-662 62 82 |
| Foreign Transfer & NR Account Division | 011-662 97 02 |
| Swift & IBD Accounts Mgmt. Division | 011-662 10 82 |
| IT Infrastructure & Security Mg’t Dep’t | 011-667 39 64 |
| Network and system operation Division | 011-6626969 |
| IT Security Division | 011-667 39 64 |
| App. Dev.,Customization & Support Dept. | 011 -618 98 60 |
| App. & Database Administration Div. | 011 -618 98 60 |
| MIS & Business Systems Support Div. | 011 -618 98 60 |
| Strategy Management Department | 011-667 24 89 |
| Change Management Div. | 011-636 20 32 |
| Planning & Performance Mgmt. | 011-636 20 61 |
| Alternative Banking Channels Dep’t | 011-667 24 92 |
| E- Payment Systems Admin. Div. | 011-667 24 92 |
| Internal Audit Department | 011-667 24 68 |
| Resident Audit Div | 011-662 10 83 |
| Operation Audit Div. | 011-636 21 03 |
| Human Capital Mg’t Dep’t | 011-662 89 95 |
| Human Capital Fulfilment Division | 011- 667 24 67 |
| Employee Experience & Documentation Mgmt. Div. | 011- 667 24 58 |
| Learning & Dev’t Div. | 011- 667 25 17 |
| Risk Compliance Management Department | 011-662 89 94 |
| Compliance Management Div. | 011- 662 62 86 |
| Risk Management Division | 011- 667 44 74 |
| Legal Service Department | 011-662 71 20 |
| Procurement & Facility Mg’t Dep’t | 011-662 89 93 |
| Procurment & Supplies Division | 011-662 89 96 |
| Facilities & Property Mgmt. Division | 011-662 97 27 |
| Security, Safty & Outsourcing Mgmt. Division | 011-662 24 78 |
| Engineering Service Department | 011-662 89 90 |
| Branch Operation and Coordination Office | 011-662 62 84 |
| Addis Ababa Region Branch Coordination Office | 011-662 89 94 |
| Other Region Branch Coordination Office | 011-636 20 63 |
| Know Your Customer ( KYC ) Division | 011-636 20 15 |
| Issue Account Division | 011-667 24 43 |
